I can’t sign in. What should I check?

Checklist for failed sign-ins: credentials, account status, and device limits.

Most sign-in failures come from a wrong email/password, a deactivated account, or the device limit (one desktop plus one mobile device per user). Work through the steps below.

1. Re-enter your email and password carefully (watch for caps lock and auto-fill typos).
2. If you were invited recently, ask your admin to confirm your account is active and not deactivated.
3. New account? You must verify your email before your first sign-in. Open the “Confirm your email address” email we sent and click its link, then sign in. Didn’t get it? Check your spam folder, or use “Resend verification email” on the sign-in page.
4. Ended up in the wrong account? This browser may still be signed in with an earlier account. Sign out first, then sign in with the right email. If the sign-in page asks which account to use, choose “Sign out and sign in as …” — Docklify never switches accounts silently.
5. If you see the device-limit warning page, you already have one desktop and one mobile signed in. Remove an old device there (tap twice to confirm) to free a slot.