“Device limit reached” — what does it mean?
Last updated 2026-10-30
Each user may use one desktop and one mobile device. Remove an old device to free a slot.
For account security, each user is limited to one desktop device and one mobile device at a time. When you sign in on a new device beyond that, you land on a warning page listing your current devices.
- On the warning page, find the device you no longer use (check the browser, location, and last-active info).
- Tap “Sign out” next to it and confirm by tapping a second time — this prevents accidental removal.
- Once both quotas are satisfied, you enter the app automatically.
Using several browsers on the same computer counts as one device, so you don’t need to remove anything for that.
The same limit applies in the Docklify WMS App: the App counts as your mobile device. If you sign in on the App while your phone browser is also signed in, the App shows the same device page — sign the old one out there (again with the two-tap confirm) and you go straight in.