Remote playback keeps saying “Waiting for the station computer”

The station computer has not picked the session up yet — check that it is on, its Hub is running, and re-run pairing from the station page.

Remote playback is a session: your click asks the packing station computer to send the recording over. Until that computer picks the session up, the page waits — that is what the waiting animation and the “Waiting for the station computer” label mean. The recording itself is safe on that computer; nothing is lost while you wait.

1. Go to the station computer: is it on, is the Hub app running, and is the network up? If the Hub is not running, start it and try again.
2. On the station page, re-run pairing (cloud bind) once — this hands the Hub the address it needs to pick remote sessions up. Then click play or download again.
3. If it still waits, check the event snapshot photos first — they are online and do not need the station computer — and try again later, or ask an admin to check the Hub.