Reschedule an Appointment, or Join the Waitlist

Plans changed? Move your appointment to a new time in one step. The day you want is full? Join the waitlist and we hold the first opening for you.

Things change on the road. On Yardor you can move your own appointment to a different time without calling the warehouse, and when the day you need is fully booked you can wait in line for the first opening instead of refreshing the page.

Reschedule in one step#

1. Open “My appointments” on the carrier side and open the appointment you want to move.
2. In the Reschedule section, pick the new date and then one of the offered time slots.
3. Tap “Move to this time”. If the slot is open under the warehouse’s rules, the appointment moves right away and the warehouse is notified — the appointment number stays the same.

If the time you want is not offered — for example it needs the warehouse to arrange a special dock — the page will tell you why and point you to the usual way: accept the warehouse’s proposal, or resubmit a new requested time from the same appointment card.

Some warehouses also limit online rescheduling itself: a few do not take online changes at all, and others ask for changes at least a set number of hours before the appointment starts. When that applies, the Reschedule section says so up front instead of letting you pick a slot that cannot be used — you can still resubmit a new requested time, or contact the warehouse to agree on one.

Join the waitlist when the day is full#

1. Start a booking as usual and pick the warehouse, load type and date. When every slot that day is taken, a waitlist card appears — tap “Join the waitlist”.
2. When someone cancels or moves and a slot opens, Yardor holds it for the first matching carrier in line and emails them. Your held slot and its deadline show under “My waitlist” on the appointments page.
3. Tap “Confirm & book” before the deadline to turn the held slot into a real appointment. If the deadline passes, the slot goes to the next carrier in line and your place stays on the list for the next opening.
4. Changed your mind? Tap “Leave” on the waitlist entry to step out of line.

Warehouses can see their waitlist for the day on their appointments page, so they know who is waiting if they can open extra capacity.

One more thing the reschedule panel may show: if the warehouse sizes bookings by load, it also shows a suggested duration for this appointment, worked out from the pallet count on the booking. The new start time needs that much open time in a row — if the day cannot fit it, pick a different start time.

Book again from a finished appointment#

1. Open “My appointments” and find a completed or cancelled appointment — in the list, or in its detail card, tap “Book again”.
2. The booking form for that warehouse opens with the previous appointment’s details already filled in: load type, driver and vehicle, load details, reference numbers and your note for the warehouse.
3. Pick a new date and time slot, check everything, and submit as usual. The new request goes through the same checks as any booking — it is a new appointment with its own number, and the old one does not change.

Suggested time at booking: some warehouses size the dock time by your load. When you enter a pallet count on the booking form, the form suggests how much time to book for a load of that size and pre-picks that length — it is a suggestion, not a lock-in: you can pick a shorter or longer time, and the booking then simply needs that much open time in a row from your start time. If you leave the pallet count out, the booking uses the warehouse’s standard time, exactly as before.

Message the warehouse about an appointment#

Every appointment has its own message thread between you and the warehouse — for the questions a booking form cannot hold: a gate code changed, the load is running split across two trucks, the driver needs a different door. Messages stay on the appointment, so both sides see the same conversation in context, instead of a phone call nobody can look back on.

1. Open “My appointments”, open the appointment, and find the Messages block under the appointment details.
2. Type your message and tap Send. It appears on the warehouse’s copy of the same appointment right away, and the appointment shows an unread count on their side until they open it.
3. Replies work the same way back to you: an unread count shows on your appointments list, and opening the appointment opens the thread already marked as read.

Only your company and that warehouse can see a thread — other carriers never see it, and drivers opening their confirmation link do not see messages either. Messages are for talking about the appointment; they do not change it. To move or cancel the appointment, use Reschedule or Cancel on the same appointment as usual.

Yardor features used in this article#

• Carrier side → My appointments → Reschedule (one-step move to a new slot)
• Carrier side → My appointments → Messages on an appointment (thread with the warehouse, unread count)
• Carrier side → My appointments → Book again (new booking prefilled from a completed or cancelled appointment)
• Booking form → waitlist card when the day is full
• Carrier side → My appointments → My waitlist (held slot, deadline, confirm & book)
• Warehouse side → Appointments → Waitlist for the day