Walk-Ins and the Gate Blocklist

A truck with no appointment is a walk-in: the driver can register themselves, or your team registers them at the gate. Either way nothing is approved until your staff check it — and drivers or vehicles you never want back go on the gate blocklist.

How a walk-in gets in#

1. The driver registers: at the gate poster code, or from your facility page — “No appointment? Register”. They fill in who they are and what they drive; a booking reference and a pallet count are optional fields, and both help your team check faster.
2. Registering is not approval. The driver gets a visit credential — a QR code, the ET number and a short code — and a status page that says, in plain words: registered, not approved yet, wait in the parking area. Please make sure drivers understand: until your team approves, they are not in.
3. Your team approves: scan the credential on the gate screen to open the review card — the self-reported facts are all there. Take the photos, pick the door or yard spot, then either “Approve & create same-day order” (the normal path — the visit takes a door and capacity like any booking) or confirm the entry without an order. On the console Check-ins page, the same review happens in the pending queue, where you can also complete or fix any detail first — carrier, phone, plates, reference, pallets — link the visit to a booking that was there after all, or reject it with a reason the driver sees.
4. No phone, no problem: your team can register the driver instead — the walk-in form at the bottom of the gate screen, or the form on the console Check-ins page. The result is the same visit, and when a same-day order is created the driver credential is renewed to match it (valid until the end of the order window plus 24 hours) — show it to the driver, or print it from the credential card.

The gate blocklist#

Some drivers or vehicles should not get in again. The gate blocklist lives in Settings, in the same section as the walk-in policy: add a phone number, a plate, or a licence number (any one of them is enough), say whether it applies to the whole organization or just this facility, and write the reason — your team sees the reason; the driver only ever sees “contact the warehouse”. A blocked match stops a registration at submit time, and it is re-checked once more when your team tries to approve, so a block added while a visit waits still holds. When you reject a visit — in the queue or at a gate check — tick “Also add to the gate blocklist” to block the phone and plate it came with in the same motion. Removing an entry is a soft removal: it stays on the list, marked removed, with the count of how many times it blocked someone.

Blocking a whole carrier company is a different switch: that lives under My carriers, where the relationship itself is blocked. The gate blocklist is only about the driver and the vehicle in front of you.

Appointment-only warehouses#

If your walk-in policy in Settings is “appointments only”, the facility page says so instead of offering registration, the bridge page explains it too, and a registration sent anyway is refused at submit — nothing reaches your queue. Drivers with a booking are unaffected: they check in as usual.

Yardor features used in this article

• Warehouse side → Gate — walk-in form, scan-to-review, show credential
• Warehouse side → Check-ins → Pending queue — complete details, approve, link, reject (with the blocklist tick)
• Warehouse side → Settings → Gate — walk-in policy and the gate blocklist
• Driver side → facility page / gate poster — self-registration and the visit status page