One Appointment, in Full: Details, Dock Door, Messages and Timeline
Open any appointment to see everything about it in one place — and to confirm it (with its dock door), propose a new time, decline it, change its door later, message the carrier, and read its full timeline.
Click an appointment — in the Inbox, the List, or the schedule views — and you land on its own page. Everything about that one booking lives here: what was requested, who is bringing it, which door it will use, the documents attached to it, your message thread with the carrier, and a timeline of everything that has happened to it so far.
Answer a request: confirm, propose, decline#
- Confirm — the booking is set for the requested time. While confirming, you can also pick the dock door: the picker starts from the door the slot already suggests, and you can choose another door or leave it as “decide later”. The carrier is told the booking is confirmed.
- Propose another time — when the requested time does not work, offer a new start (and end) instead of declining outright. Add a note for the carrier if it helps them decide. The booking then waits for the carrier’s answer.
- Decline — the request is refused. Give the reason in the box provided: the carrier sees it, so write the real reason (no capacity, wrong load type, closed that day) in plain words.
The dock door card#
On a confirmed (or checked-in) appointment, a Dock door card shows the door this booking will use — or “No dock assigned yet”. Use Assign dock (or Change dock) to set it: the panel lists your active doors with how busy each one already is that day, so you can see a clash before you make one. When you change a door that was already set, you can add the reason for the change; it is kept on the appointment. Once a truck is being worked at the door, the door is a fact and the card no longer offers changes.
Read the details section#
- References and load: the booking’s reference numbers, load type, and quantities (pallets or units), plus the seal number when one was given.
- Driver & assignment: who the carrier has assigned, and the assignment’s state — waiting for the driver, driver confirmed, driver declined, or no driver reply. If the driver corrected their own details (phone, plates, estimated arrival), a “What the driver changed” list shows the corrected values.
- Arrival facts: checked-in and checked-out times and the dwell between them, once the visit has happened.
- Documents: the files attached to this appointment. Uploading and viewing them is covered in the documents article.
Message the carrier on this appointment#
The Messages section on this page is a thread between your warehouse and this appointment’s carrier, for everything the buttons cannot say: use another door, check in at the office first, a seal number looks wrong. Write your message and Send; unread messages are counted on the appointment row in the Inbox and List, so a reply never goes unnoticed. The thread stays with the appointment, so anyone on your team can pick the conversation up later.
The timeline#
At the bottom, the Timeline lists everything that has happened to this appointment in order — submitted, confirmed, a new time proposed, rescheduled, driver assigned, checked in, completed, cancelled, and so on — each with when it happened and who did it (warehouse, carrier, or the system). When a carrier asks “what happened to my booking?”, this is the page to read together.
Yardor features used in this article#
- Appointment page → action panel (Confirm with dock picker / Propose another time / Decline with reason)
- Appointment page → Dock door card (Assign dock / Change dock, same-day occupancy, reason for the change)
- Appointment page → Details, Driver & assignment, Documents, Messages, Timeline sections