The Appointment Inbox: Requests Waiting for Your Answer

The Appointments page opens on the Inbox — every request waiting for your confirmation, across all days. Confirm one by one or in bulk, propose another time, decline, restore expired requests, and switch to the List or Waitlist when you need them.

Open Appointments in your warehouse console. The page has three tabs — Inbox, List and Waitlist — and it opens on the Inbox. The Inbox is not “today’s” list: it is the cross-day queue of every request that is waiting on you, so nothing gets lost just because its day has not come yet — or has already started.

Work the inbox#

1. Read each row: the carrier, the requested time, the load, and any badges the row carries — for example a late-risk mark, an unread message count, or “Booked by warehouse” on bookings you created for a carrier.
2. Confirm, propose another time, or decline, right from the row or by opening the appointment. Confirming can also fix the dock door — see “Open one appointment” in the appointment detail article.
3. When several requests can all be confirmed as-is, tick Select on each of them (or Select all) and use Confirm selected. The page reports how many were confirmed and how many could not be — read that result line before moving on.

Some rows carry a small findings card from the automatic check (for example when a booking clashes with your blocklist). A flagged row is pinned to the top of the queue so you see it first; the decision is still yours — the card explains, it does not decide. When the queue is empty, the page says so plainly: “All caught up.”

Expired requests#

Under the queue you may see an Expired requests section: requests from the last few days that were not confirmed before their start time. They no longer count in the waiting number. If one of them should still happen, use Restore on its row — it goes back into the inbox above, where you can confirm it or propose a new time. Restored requests can expire again if their start time passes unanswered, so deal with them promptly.

The List tab: look at a date range#

1. Switch to the List tab. Set From and To and click Apply — the range can span at most 31 days, and it defaults to today through the next seven days.
2. Use the Dock door filter to see one door’s appointments only, or leave it on All doors.
3. The count line tells you how many appointments fall in the range. Click any row to open that appointment.

The Waitlist tab#

The Waitlist tab shows, for the date you pick, who is waiting for a slot: their direction, the slot they have been offered if one is being held for them, and how long the offer stands. A waitlist entry becomes a booking when the carrier takes the offered slot; entries that are not taken expire or are left by the carrier. The full waitlist flow is covered in the rescheduling and waitlist article.

Book for a carrier, from this page#

The “Book for a carrier” button at the top of the page lets you create a booking on behalf of a connected carrier. A booking made this way is confirmed right away and belongs to the carrier: they get an email and can assign a driver, reschedule or cancel from their own portal. If no carrier is connected yet, connect one from the Carriers page first.

Yardor features used in this article#

• Warehouse console → Appointments → Inbox tab (Confirm / Propose another time / Decline; Select + Confirm selected)
• Appointments → Inbox → Expired requests → Restore
• Appointments → List tab (From / To, up to 31 days; Dock door filter) and Waitlist tab
• Appointments → Book for a carrier