Source: Docklify subscription billing rules (failed-payment ladder and suspension terms), effective 9 Nov 2026. Review tier B — we re-check this page at least every 30 days.

If a subscription charge fails, we retry it automatically and let you know — most failures are an expired or replaced card and fix themselves once the payment method is updated. If the retries run out, your subscription enters a grace period: everything keeps working while you sort out payment. Only if the grace period also passes unpaid does the subscription suspend. Suspension means read-only: you can still sign in, view your data, and export it, but day-to-day work pauses. Your data is preserved throughout — non-payment never deletes your organization’s data, and paying what is owed restores full access with everything as it was. The same protection applies at the end of a trial: if a trial ends without converting, your data is kept and stays available for read-only export.