Your data: retention and export commitments

Your business data belongs to your organization: how long we keep it across the subscription lifecycle, and how you can take it with you.

Source: Docklify subscription and data rules (suspension terms; Admin data export), effective 9 Nov 2026. Review tier B — we re-check this page at least every 30 days.

Retention across the lifecycle#

Your organization’s data — orders, inventory, documents, and the records your team creates — stays in your organization for as long as your subscription is active, in trial, in a payment grace period, or suspended for non-payment. Suspension and trial expiry change access (read-only), never ownership, and never trigger deletion of your data. Invoices and payment records are kept as issued, including after corrections, so your financial history stays complete and auditable.

Exporting your data#

You do not need our permission to take your data out. Organization administrators can export the organization’s data from Admin at any time while access is active — and export stays available in read-only states such as suspension and after a trial ends, precisely so that a billing problem can never lock you out of your own records. If you are considering leaving, export first and cancel second: your exported copies are yours to keep and use anywhere.