Paying for services: cards, offline payments and invoices

How service milestones are charged, when an offline payment counts as paid, what happens if a card charge fails, and where your invoices live.

Source: Docklify service rules (service quote chain — payments and invoices), effective 9 Nov 2026. Review tier B — we re-check this page at least every 30 days.

How you pay#

Each milestone is charged as it falls due under the payment plan you approved: automatically to the payment method your organization has on file, or offline by wire, ACH, or check if you chose that route. Part payment is fine — an invoice can be settled in parts, by card and offline payment combined, and it shows as partly paid until the parts add up to the full amount. You can download a PDF of any issued invoice from Service orders; it lists every service line with quantity, unit price and amount, any tax lines, the total, the amount paid, and the amount still due.

Offline payments and failed card charges#

An offline payment counts as paid once it has been registered against your invoice and confirmed — sending the money alone does not settle the invoice until that confirmation step completes, so keep your bank receipt until the invoice shows as paid. A confirmed total can never exceed the invoice total: if you overpay, the excess is not applied on its own and is handled with you (for example refunded). If an automatic card charge fails, it is retried automatically on a set schedule and you are notified; a retry only ever charges what is still owed. While a milestone stays unpaid after retries, that milestone is paused and its delivery cannot start — your subscription and your data are never affected by a paused service milestone.