Your Carrier Team and Invitations

Invite teammates by email, give each person the right role, accept invitations sent to you — and connect when a warehouse invites your company.

Two kinds of invitation meet in the carrier portal. Team invitations bring your own people into your company. Warehouse invitations connect your company to a warehouse that wants to work with you. This article covers both.

Roles: who can do what#

• Carrier admin — manages the company: invites members, changes roles, removes members, and runs company verification. Every company has at least one.
• Dispatcher — the day-to-day booking role: books, reschedules, assigns drivers, and applies to warehouses.
• Driver — a member of the team in the portal. Day-to-day, drivers do not need a portal account to run a trip: they confirm and check in through guest links with no account at all.

Invite a teammate (admins only)#

Only carrier admins can invite members and change roles — the Team page says so plainly when you are not one, and the same rule is enforced behind the scenes. If you need a change and you are not an admin, ask one of your admins.

1. Open Team in the carrier portal and check you are looking at the right company (use the company switcher if you belong to more than one).
2. Under Invite a member, enter the email address of your teammate and pick the role they should start with.
3. Tap Send invitation. The invitation goes out by email, and it also appears under Pending invitations on the same page, with the email, the role, its status, and the invitation token.

Accept a team invitation#

1. Open the invitation email and follow its link to the accept page. You can also open Team → Accept your invitation in the portal.
2. Sign in with the invited email address. The account email has to match the address the invitation was sent to — signing in with a different address will not take the invitation.
3. Paste the invitation token if it is not already filled in, and tap Accept invitation. You are now a member of the company, with the role the admin picked.

Change a role or remove a member (admins only)#

1. Open Team and find the person under Members.
2. Pick the new role from the role menu next to their name — the change takes effect right away. Or tap Remove to take them off the team.
3. Your own row is marked You. Think twice before removing or demoting the last admin — a company always needs an admin to manage the team and verification.

When a warehouse invites your company#

Warehouses can invite carriers to connect — by email, sometimes in bulk. Connecting lets you book, reschedule, and track dock appointments with that warehouse in one place, and it is free for carriers.

1. Open the invitation link from the email. The page names the warehouse that invites you.
2. Sign in, or create your free carrier account first if you do not have one. If you belong to more than one company, pick which of your companies accepts the invitation.
3. Tap Accept and connect. You are connected — you can now book with this warehouse from your portal, and it appears under My warehouses.

• This invitation has expired: ask the warehouse to send a new one.
• The invitation was sent to a different carrier company: sign in with that company to accept it.
• An unsubscribed invitation can no longer be accepted. If that was a mistake, contact the warehouse directly.

Yardor features used in this article#

• Carrier portal → Team — members, pending invitations, roles
• Team invitation accept page — sign in with the invited email, paste the token
• Warehouse invitation link — accept and connect, pick your company