Company Profile and Verification

Keep your public carrier profile current, finish verification, and understand your trust tier and the unverified booking quota.

The Company profile and verification page is where your public carrier profile, your verification progress, and your trust tier live. The page has three sections — Profile, Verification, and Documents and history — with a small navigation at the top that jumps to each one. Carrier admins manage this page; if the fields are read-only for you, ask one of your admins.

Your public profile#

• The Profile section carries what warehouses see about your company: legal name, USDOT and MC numbers, public email and phone, headquarters address, website, equipment types, service regions, SCAC, and a short introduction.
• Keep it current and tap Save profile after changes. Warehouses read this page when they decide on your bookings and partnership applications.
• One caution: changing the USDOT or MC number on a verified company reopens verification review. Plan identity changes for a quiet moment, not the morning of a big booking day.

How verification works#

1. Open the Verification section, check that the profile details are right, and tap Submit verification.
2. Most companies finish by code: we email a verification code, you enter it in the Verification code field, and tap Confirm code to finish.
3. Some submissions go to manual review by our team instead of finishing with a code. The page will say your submission is with our team for manual review, and follow-up comes by email. While you wait, you can keep using the portal under the unverified quota below — nothing about your current profile changes meanwhile.
4. Your current verification status is always shown in the same section, and the Verification history in Documents and history lists what has happened so far.

If you disagree with a verification outcome#

Use File appeal on this page. In the appeal field, say why the case should be reviewed again and include any document references that support it. Once you file, the verification goes back into review — the page confirms with Appeal filed, and the team picks it up from there.

The unverified booking quota#

Until your company is verified, an unverified booking quota applies: you can hold at most 3 open bookings at a time — sent, not yet confirmed, or confirmed — and each one needs individual warehouse confirmation. The quota section on this page, and the card on the portal home page, show how many slots you have left. It is a standing rule for unverified companies, not a fault.

If a new booking will not go through, check the slots left first. If all 3 slots are in use, finish or cancel an open booking to free a slot — or finish verification to lift the quota altogether. A request that expired unconfirmed no longer counts against the quota.

Your trust tier#

The trust tier is worked out from two things together: how big your track record is, and whether your company is verified. It is not a ladder you climb one rung at a time — read the three states like this:

• New — your track record is still small: fewer than 2 warehouse relationships, or fewer than 10 completed appointments. Every company starts here, and a company stays New while the record is small even if it has finished verification.
• Established — your track record is big enough (at least 2 warehouse relationships and 10 completed appointments), and your company is not verified yet.
• Verified — your track record is big enough, and your company has finished verification. Established is not a step above Verified: the two simply say whether a company with a proven record has also been verified.

You do not apply for a tier — it follows automatically from your record. While your record is still small, the company page shows the note that tiers above New appear after at least 2 warehouse relationships and 10 completed appointments. One more flag can appear next to the tier: a higher no-show risk marker, shown when too many of your appointments end as no-shows. Protecting that rate — cancelling or moving appointments you cannot make, instead of letting them lapse — protects the tier as well.

Yardor features used in this article#

• Carrier portal → Company and verification — Profile / Verification / Documents and history
• Verification → Submit verification, Verification code, Confirm code, File appeal
• Unverified booking quota — 3 open bookings, slots left
• Trust tier — New / Established / Verified, and the higher no-show risk marker